FAQs
Need a Little Guidance?
We’re here to help make your experience seamless. Whether you’re wondering about shipping, delivery options, or how to care for your artisanal pieces, you’ll find answers to our most common questions below. For anything else, reach out to us at hello@byterrazul.com — we’re always happy to assist.
Do you offer pickup or special delivery for large or fragile items?
Some of our larger or more delicate pieces require special handling.
If you’re interested in one of these items, please contact us at hello@byterrazul.com (Subject: Special Delivery Enquiry) to arrange a pickup or personalized delivery option.
We’ll be happy to assist in finding the best and safest way for your piece to reach you.
Do you ship internationally?
Not yet — we currently ship across the U.S. only. International shipping will be available soon.
What is your return policy?
Returns are accepted within 14 days of delivery for eligible items, unused and in their original packaging. Final sale and vintage items are not returnable. See our Return Policy for full details.
How long will my order take to arrive?
Orders are typically processed within 2–3 business days. Standard shipping within the U.S. takes 3–7 business days depending on destination.
Do you work with designers or stylists?
Absolutely. We welcome collaborations with interior designers, stylists, and trade professionals.
If you’d like to view multiple pieces or curate selections for a project, please contact us to schedule a private appointment.
