3.1 Eligibility for Refunds
- Ready-to-Ship Items: Refunds issued only for unused, undamaged items returned within 7 days of delivery.
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Non-Refundable/Exchanges Items:
- Custom/made-to-order pieces (due to their bespoke nature).
- Final sale items (marked as such at purchase).
- Items damaged due to buyer negligence (e.g., improper care, mishandling).
- Buyer’s remorse (e.g., color variation, size within stated tolerance).
3.2 Refund Methods
- Original Payment: Refunded to the original payment method within 10 business days of receiving the returned item.
- Store Credit: Option available for faster processing (issued within 48 hours). Encouraged for minor issues.
3.3 Conditions & Fees
- Return Shipping Costs: Paid 100% by the customer (shipped with insurance).
- Restocking Fee: 15% deducted from refund for non-defective returns.
- Proof Required: Photos/video of damaged items must be submitted within 48 hours of delivery.
3.4 Processing Timeline
- Return Received: 3–5 business days to inspect the item.
- Approval: Notification emailed within 24 hours of inspection.
- Refund Issued: Up to 10 business days for original payment; 48 hours for store credit.
3.5 Exceptions
- White Glove Deliveries: Refunds require a signed delivery condition report.
- Local Pickup Orders: No refunds after pickup (inspect before leaving).
