1. Handmade Nature of Products
- All Terrazul pieces are handcrafted by artisans, making each item unique.
- Variations in glaze, texture, size (up to 5%), and natural material imperfections (e.g., wood grain, clay speckles) are intrinsic to handmade goods and not considered defects.
- Product images are representative; exact colors/finishes may differ slightly.
2. Ordering & Custom Pieces
- Made-to-order/custom items cannot be canceled, returned, or refunded once production begins (typically within 24 hours of order confirmation).
- For large/heavy items (planters, tables, fragile XL decor etc.):
- Local pickup only from Davie 33328, FLL - Florida unless "White Glove Delivery" is purchased (contact us for quote).
- Buyer arranges and pays for third-party shipping if pickup isn’t possible.
